Accurate Methods to Eliminate QuickBooks Error PS077

Updating the payroll service appears challenging after QuickBooks error PS077 develops in the software. The payroll updates stop instantly when the error emerges, and you might observe abnormal behaviour in QB, like lags or crashes. QuickBooks mainly succumb to this error when the connection with the Intuit servers cannot be established, or the payroll update package becomes inaccessible after the download.

Since QuickBooks error code PS077 is alarming, you must take quick action to prevent the error from repeatedly blocking the payroll updates. Continue exploring this blog to find out why it emerges and the practical solutions to keep it away from your QuickBooks permanently.

Be mindful that QB errors can sometimes have severe consequences that aren’t desired by any business owner. Prevent your QB from incurring damage due to the payroll error by giving a call at +1.855.948.3646. Let our team of QB professionals assist you with troubleshooting the error in the quickest time possible.

What is Error PS077 in QuickBooks Desktop?

QuickBooks Desktop needs to have a stable connection with the Intuit servers while executing online tasks like sending emails, filing taxes, or downloading payroll or software updates. A minor lapse in the server connection stops the payroll update instantly, and error code PS077 appears on the screen, notifying the user about the problem. Furthermore, many other circumstances in your system don’t allow the payroll update to be completed successfully.

Until you get rid of the payroll error from your QB, you’ll keep encountering error messages whenever you try downloading the payroll updates. You must not panic if QB starts crashing abruptly or freezing after the payroll updates are hindered and you see the error code on the screen. Keep reading further to learn about the probable reasons for the occurrence of payroll update issues in your QB Desktop.

Read why QuickBooks Error PS077 appears During Payroll Updates

QuickBooks payroll error PS077 can even emerge due to slight interruption in the payroll updates. Knowing the exact cause of the interruption in your QB helps you take the correct approach to rectify the error quickly. We consulted the industry experts on this payroll updates issue and compiled a list of all the conditions where the payroll updates in QuickBooks get affected. Read them below and try to figure out the reason why the payroll update error might have emerged on your system-

• Internet connection problems due to misconfigured settings or network issues might create problems during payroll updates.
• QuickBooks is malfunctioning due to technical snags that develop due to corruption of the program files or partial software installation on your PC.
• QuickBooks won’t be able to download the payroll updates if a program file stored in the CPS folder is damaged.
• QuickBooks data is damaged, and the software malfunctions during the payroll updates when it can’t access its program files.
• Windows Firewall or antiviruses on your PC have blocked the executable files of QuickBooks Desktop leading to a failure in the payroll updates.
• The shared download location for the payroll updates is incorrect, or QuickBooks does not have the admin permissions to access the specified location.
• The TLS Settings on your system do not allow QB or any other application to access the Internet or download data.
• Your payroll service subscription has expired, or the Intuit servers fail to validate the renewal due to an incorrect service key.
• QuickBooks isn’t registered or missing its latest updates, which is a reason for incompatibility with Windows or the web services.

Stepwise Procedures to Eliminate QuickBooks Payroll Error PS077

Resolving payroll update errors is absolutely critical for ensuring correct tax calculation, precise employee data management and payroll. You’ll also miss new features added by the developer team if you keep using the payroll service without updates. Before you begin the troubleshooting, we recommend creating a backup of your company file to recover from unforeseen circumstances. Apply these well-curated troubleshooting techniques to rectify the payroll error and download the latest tax updates without any problems-

Technique 1- Verify that you have an Active Payroll Subscription and Re-enter the Service Keys

A common cause of the occurrence of payroll update errors in QuickBooks is an expired subscription to the service. This can happen if you miss the renewal date or the payment wasn’t successful due to billing issues. Incorrect Service Key is another thing that isn’t favourable for the payroll service. Apply the following steps to re-validate your payroll subscription and enter the correct service key if required-

1. Go to the No Company Open window by closing all the company files and reboot your computer.
2. Access the Employees menu in your QB Desktop and click My Payroll Service in the drop-down.
3. Click the Manage Service key option to check that the Service name and Status are correct and highlighted as Active, respectively.
4. Tap Edit to check the Service Key and enter it again if it isn’t correct.
5. Click Next and unmark the Open Payroll Setup checkbox in the next window.
6. Hit Finish and wait until the payroll updates are automatically downloaded on your PC.

If you see an error, that might be due to your unregistered QuickBooks Desktop.

Activate your QuickBooks Desktop

QuickBooks Desktop can fail to download the latest tax table updates if it isn’t registered after a recent update. Here’s how to activate QB Desktop-

1. Launch the Product Information Window using the F2 key.
2. If Activated isn’t highlighted adjacent to the License number, your QB isn’t registered.
3. Go to your QB’s Help menu and select Activate QuickBooks Desktop.
4. Enter all the info asked by the software to verify your identity and wait until you receive a confirmation message that QB Desktop is activated.
5. Rerun payroll updates in your QB Desktop.

If the payroll update error persists and prevents you from updating the payroll service, move to the next method.

Technique 2- Repair Damaged QuickBooks Data

QuickBooks starts struggling to execute its functions if the program files or the company file gets damaged. This often leads to software malfunction, which can be why the payroll updates are hindered on your system. You must begin by mending your QB data using the verify-rebuild utility; this is how to fix QuickBooks Error PS077-

Run Verify-Rebuild Data Utility

This inbuilt tool in QB Desktop automatically diagnoses issues in the data file and sorts them out. This is the correct way to use the Verify-Rebuild utility-

1. Run your QuickBooks Desktop and go to the File menu.
2. Select Utilities in the options and tap Verify Data. You’ll come across three messages after the tool stops
   • QuickBooks detected no problems with your data- The tool found no issues with your data, and no actions are required.
   • Your data has lost integrity- The Verify Tool found damage/corruption in your data file that needs to be fixed.
3. If your data has issues, go to the QB’s File menu again and click Utilities.
4. Select the Rebuild Data option and click OK when QuickBooks prompts you do create a complete data backup.
5. Choose the location to store the backup file and wait for data rebuilding to begin after the backup is created.
6. Tap OK when the Rebuild has completed message appears.
7. Run the Verify Tool again to confirm that the repair was successful.

Repair the Damaged CPS Folder

QuickBooks cannot download the payroll update if one or multiple files stored in the CPS folder get damaged. You’ll have to recreate the CPS folder, but before that, you can try updating the payroll tax table from the Run command using the following steps-

1. Press Windows + R on the keyboard and type “update the payroll tax table” (without quotes) in the text section.
2. Click OK and follow the on-screen instructions to update the payroll.

Rename the Damaged CPS Folder

However, you’ll encounter errors most of the time, and you must consider renaming the damaged CPS folder-

1. Press Windows + E and go to C: \ProgramFiles(x86)\Intuit\QuickBooks20XX.
2. Open the Components folder and then Payroll.
3. Right-click the CPS folder and click the Rename option.
4. Add ‘OLD’ to the folder name and press Enter to save it as CPSOLD.

After the CPS folder is renamed, open the User Account Control settings window from the search panel and turn off the settings by dragging the slider to Never Notify.

If you still encounter the error message while downloading the payroll updates, jump to the next solution.

Technique 3- Rectify Network Connectivity Issues

We all know that QuickBooks needs to maintain a stable connection with the Intuit servers throughout the payroll service updates. If the connection is hindered by lousy connectivity or some incorrect internet settings in your Windows, you might see QuickBooks payroll error code PS077 on your screen. The best way to avoid problems is fixing all the network connectivity issues that are a potential risk for the payroll updates-

Configure the TLS & SSL Settings

Transport Layer Security (TLS) & Secure Sockets Layer (SSL) are protocols employed by Windows OS to keep the system safe while exchanging data with the internet. In case the internet settings aren’t correct on your Windows, QuickBooks and all the other applications won’t be allowed to access the internet. You’ll have to configure the TLS and SSL settings as described below-

1. Go to the Internet Properties window from the search panel or use ‘inetcpl.cpl’ as a command in the Run window.
2. Move under the Advanced tab and start searching the list for TLS and SSL checkboxes.
3. Only mark Use TLS 1.2 and Use SSL 3.0 checkboxes and ensure none of the other settings are selected.
4. Restart your system after saving the changed TLS & SSL settings.

Add Intuit Websites as Trusted Sites in your Windows

QuickBooks won’t be allowed to connect with the Intuit servers if the Internet settings in your Windows consider the connection to be harmful. Add Intuit-related websites as trusted sites to prevent interruptions in the connection. Here’s how-

If you use Google Chrome,

1. Click the Customize and Control Google Chrome ⋮ icon and tap Settings.
2. Single-click Privacy and Security in the left pane and tap Third-party cookies.
3. Click Add beside Allowed to use third-party cookies.
4. Type .intuit.com and click Add.

If you use Safari,

1. Type intuit.com on your Safari and select Enter.
2. Click the Bookmarks option and select Add Bookmark.
3. Select Add this page to: in the drop-down and click Favorites.
4. Tap Add.

If you use Microsoft Edge,

1. Click the Settings and More… icon and tap the Settings option.
2. Select the Cookies and Site permissions option on the left and click Manage and Delete Cookies and Site Data.
3. Tap Add in the Allow section and type intuit.com.
4. Click Add at last.

Delete Junk Files from Microsoft Edge

Network Connection can also get interrupted if a large number of junk files (Cookies, Cache or other site data, browsing history, etc.) get accumulated in the default web browser. You must remove the junk files using the following steps-

1. Launch Microsoft Edge and click the … icon (Ellipsis) at the top-right.
2. Click the History option and tap the Delete (Bin icon) at the top.
3. Select Browsing History, Download History, Cookies and other site data, Cached Images and files, Passwords, and Site Permissions before clicking Clear Now.

If the payroll update error isn’t resolved after fixing the internet settings, move to the next solution.

Technique 4- Check the Shared Download Location and Configure the Folder Permissions

The payroll updates in QuickBooks might instantly fail if the software cannot find the Shared Download location or fails to access it due to a lack of folder permissions. This is possible when QuickBooks doesn’t have admin rights or you are signed in with a non-admin Windows account. Follow these steps to verify that the Shared Download location is correct and accessible-

1. Launch your QuickBooks Desktop and click the Update Available option.

Or

1. Access QB’s Help menu and click Update QuickBooks Desktop.
2. Go to the Options tab to find the Shared Download location and verify it is correct.
3. If the file path does not contain missing folders and the location is correct, access the download folder on File Explorer.
4. Right-click the folder and select the Properties option.
5. Go to the Security tab and click the Change Settings option below.
6.  Select your User Account and mark the Full Control checkbox to allow all the permissions.

If the payroll update error develops after configuring the Shared Download folder, move to the next solution.

Technique 5- Run QuickBooks as Administrator and Update it to the Latest Released Version

QuickBooks payroll error PS077 can also occur if Windows Firewall or antiviruses have blocked one or multiple executable files of the software. The payroll updates won’t be successful if QuickBooks cannot access the files required during the update or run its executable files. You can resolve the issue by granting admin rights to QB Desktop as mentioned below-

1. Go to the QB folder on File Explorer and right-click the QuickBooks.exe icon you find inside.
2. Click the Properties option in the list and approach the Compatibility tab.
3. Single-click the Run this program as Administrator checkbox and save the settings.
4. Launch your QuickBooks Desktop.

Update QuickBooks Desktop

QuickBooks Desktop cannot integrate with PC applications due to its outdated version and can develop compatibility issues while using the web services. This happens if you don’t update QB Desktop and use the software’s outdated version. Downloading the payroll updates won’t be possible when outdated QuickBooks fails to run appropriately on your system. Here’s a way to update your QB Desktop for Windows-

1. Open QuickBooks Desktop and press F2 to launch the Product Information Window.
2. Check the current version you have and see if any of the newer versions are available.
3. QuickBooks automatically downloads updates whenever they are available. When an update is downloaded, the Update Available option on the status bar is highlighted.
4. Click the Update Available option and tap Install Now to begin installing the update.
5. Reboot QuickBooks after the update is installed.
6. Download the latest tax table updates again.

Note: You can also download the payroll updates directly from the Internet using the following steps-

Download the Latest Payroll Updates

1. Access the official QuickBooks website on a browser and go to the Downloads and Updates page.
2. Enter details such as your country, product, version, etc., and clickthe Get the latest Updates option.

These are effective methods for dealing with QuickBooks payroll error code PS077 and preventing problems while downloading payroll updates in the future.

Conclusion

This blog focuses on the details of QuickBooks error PS077, which emerges during payroll updates and stops them instantly. The blog shares why this error doesn’t let you download the latest tax table updates and the best techniques to stop it from occurring again in QuickBooks. If the mentioned techniques are a bit time-consuming or you face any inconvenience using them, get past the error quickly by contacting our QB support team at 1.855.948.3646 and following their directions to rectify the problem.

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